CANCELLATION POLICY

Your appointments are very important to the Hair M|W team,  it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

STRICTLY ENFORCED 24 HOUR CANCELLATION POLICY.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 3 days and  1 day in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a cancellation fee will apply as follows:

 - Less than 24 hour notice will result in a charge equal to 50% of the reserved  service amount.

- “NO SHOWS” will be charged 100% of  the reserved service amount.

 - Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

MULTIPLE APPOINTMENT / PACKAGES

Any multiple services or combos must be held with a credit card. Multiple services or combos not cancelled 24 hours in advance will be charged 100% of the reserved service amount. A credit card "HOLD" transaction maybe made on your credit card to reserve the appointment time.The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our Hair MW team scheduled filled, thus better serving everyone. Hair MW policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele.

SPA SERVICES

We request 72 hours cancellation notice for all spa services and packages (massage, face treatments, waxing and nail detailing). A credit card is required to reserve spa appointments greater than $25, unless a gift card is on file. In the event that cancellation is not given at least 24 hours in advance, your card will be charged 50% of the service amount.  No shows will be charged the full service price. If a gift card is on file, the deposit will be deducted from the balance.

GROUP BOOKINGS

We welcome group bookings and look forward to helping you with your event.  At least 6 weeks advanced booking is suggested for parties of 3 or more. We request a minimum of 72 hours cancellation notice. A 50% deposit is required for all group bookings. Deposits will be refunded if cancellation is given at least 48 hours (excluding Sunday)  in advance. Deposit will not be refunded for notice less than 48 hours. NOTE: This applies to all appointments in the group booking. For example, if you decide to only have haircuts and not shaves and do not cancel those services, you will be charged the 50% deposit if you do not give 48 hour notice. If anyone in your party does not show up, you will be responsible for 50% of their service amount.

LATE ARRIVAL

Due to scheduling commitments to other clients and our staff's personal schedules we may need to reschedule any appointment for which you are more than 15 minutes late. We will do our best to accommodate your service, however due to time constraints and our obligation to other clients, it may be necessary to reduce the service. If the service must be reduced you may be charged for the original service booked.

NO-DATING POLICY

The Hair M|W team has a no-dating policy. Please respect our staff and refrain from inappropriate conversation or behavior.

ALCOHOL

Complimentary beverages are available for our client's enjoyment. For liability reasons, only two drinks per person will be offered. ID may be requested for any guest who look under 25. Drinks will not be offered to any guest who is intoxicated.

GIFT CARDS

Gift Cards are valued at the purchased price and do not expire (promotional and charitable gift cards expire one year from issue date). Gift Cards may be transferred but are not refundable and have no cash value. Note that prices are subject to change and a Gift Card is worth the value paid for it. If a service price increases after the Gift Card is purchased additional charges will apply.

SOCIAL NETWORKING

For the safety of our team, we have asked the Hair W staff to refrain from networking with clients on any Internet social networking site. You are be able to connect with the Hair M|W team through the Hair W pages on all major social network sites.